From my Family to Yours
I began creating skincare for my family so my promise to you is this:
I will never sell anything I won't use on me or my family!
Shipping policy
Free Shipping:
We offer free shipping within the U.S. and U.S. territories on orders over $70. This free shipping option will be sent via USPS Ground Advantage and does not include USPS Priority or UPS. Orders must total $70 or more after discounts are applied to qualify.
WE DO NOT OFFER INTERNATIONAL SHIPPING AT THIS TIME but options may be coming soon!
Order Changes and Cancellations:
Once your order has been fully processed, we are unable to make changes, including combining orders, adjusting order details, or modifying shipping information. Orders in transit cannot be adjusted.
If you need to cancel an order, please contact us immediately via text at: (317) 539-1167. We will do our best to stop the order before it is prepared, but once an order is processed for shipping, it cannot be canceled. You are welcome to try to contact us for changes but there is no guarantee we will see your request in time (We are not Amazon and we do not have their staff or automation).
Our Processing Time
Orders made after 5pm week days may be processed next day and orders made after 5pm on Fridays may not be processed until Monday. (Evenings and weekends will be spent with our families).
Our goal is to get your order out as quick as the next business day after it was placed on all in stock items but this will depend on carrier pick up times and Federal Holidays (for the USPS).
Once your order is placed you should receive confirmation and shipping/tracking info, if you've entered a valid email address.
Once product has shipped it is on the time lime of the USPS so we no longer have control over delivery times especially when it comes to holidays or inclement weather delatys.
Temperature-Sensitive Products:
Our products contain oils, butters, and waxes that may melt in high temperatures. Please consider this when ordering during warmer months and ensure your package is sent to an address where it can be collected promptly. During winter, liquid products may freeze. If this occurs, rest assured the formula will remain the same after thawing and can still be used.
Our products contain oils, butters, and waxes that may melt in high temperatures. Please consider this when ordering during warmer months and ensure your package is sent to an address where it can be collected promptly. During winter, liquid products may freeze. If this occurs, rest assured the formula will remain the same after thawing and can still be used.
Lost or Stolen Packages:
Meridian Grove Naturals is not responsible for lost, stolen, or undelivered packages that are confirmed as delivered to the address entered during checkout. Upon inquiry, we will provide delivery confirmation, tracking details, and carrier information for customers to follow up with the shipping carrier directly.
Meridian Grove Naturals is not responsible for lost, stolen, or undelivered packages that are confirmed as delivered to the address entered during checkout. Upon inquiry, we will provide delivery confirmation, tracking details, and carrier information for customers to follow up with the shipping carrier directly.
Address Issues:
Meridian Grove Naturals is not responsible for packages that are undeliverable due to missing, incomplete, or incorrect destination information. If a package is returned due to an incorrect address, the customer is responsible for the shipping fee to resend the package. If a refund is preferred, the items are subject to a handling fee.
Meridian Grove Naturals is not responsible for packages that are undeliverable due to missing, incomplete, or incorrect destination information. If a package is returned due to an incorrect address, the customer is responsible for the shipping fee to resend the package. If a refund is preferred, the items are subject to a handling fee.
If there is no response to our attempts to resend the package within 30 days of receiving it back, the items and payment will be returned to the custody of Meridian Grove Naturals.